Passengers still waiting for bags more than 24 hours after arriving on Air New Zealand’s renewed New York-Auckland direct flight

Lladó told Newshub Air NZ said to “wait” and if he buys clothes while waiting for his luggage they will refund him the cost of the items.

Lladó is traveling with Lucía Teva who told Newshub on Monday “we want our stuff, we want our clothes”.

“We have nothing to wear, nobody is helping us, [we are] just doing administration on documents and we are a bit lost, “Teva said.

Teva told Newshub on Monday she wasn’t sure how long it will take for them to be reunited with their luggage.

“I want to cry. This was our first time doing an international trip because we are from Europe and we were always traveling in Europe and it was fine and now the experience is really bad for us,” Teva said.

Another passenger on the flight from New York whose luggage also went missing said they were told their bags will arrive on Tuesday.

“We’ve been told they are going to arrive tomorrow [Tuesday] morning, I think we have to take that at face value. It’s pleasing they at least know where they are I guess because there is a lot of them [bags] have gone missing, “the passenger told Newshub on Monday.

“I think the problem lies at the JFK end, it was not the best check-in experience and overall teething issues have probably contributed to that, so it’s a bit disappointing.

“The flight itself was great, can’t fault the Air NZ team, it’s just one of those unfortunate things.”