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Record $3.5 million penalty: Annoyed life insurance customer says ‘gobbledygook’ received when querying costs

The fine imposed on Cigna in the High Court at Wellington is the largest the FMA has secured in an enforcement case. Photo / Ross Setford

A life insurance customer says a recent record fine shows companies must get better at communicating how premium increases work.

From early 2013 until early 2019, Cigna increased customer premiums and covered under indexation benefits

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