The Apple support you never knew you needed

With more companies than ever either considering or actively moving towards Apple products, the good news is there is world-class support available from local NZ specialist Imagetext.

In fact, this company has quietly flown under the radar for more than 30 years as one of New Zealand’s oldest end-to-end Apple business partners and integration experts. But with growing interest in Apple computing for business, Imagetext wants to help Kiwis maximise value with its iCare (R) support solution. Accessible and ideal for organizations running anything from five to 500 or more Macs, iCare (R) is the solution for enterprise-grade support for Apple and Windows environments.

Traditionally, primarily preserved for the marketing and graphic design departments, Apple products have rapidly grown in prominence – owing to ground-breaking advances in quality, user experience to total cost of ownership and even sheer good looks thanks to ex-chief designer Jony Ives.

In fact, Computerworld notes that the use of Mac laptops for business has climbed 63%, with a rapid increase in the number of employees requesting Apple devices in the past two years. And market researcher IDC confirmed the trend, noting that macOS device use across American organizations has reached 23%. Unsurprisingly, the same report confirmed the mighty iPhone accounts for 49% of business smartphones, and iPads are the most-used workplace tablets.

With 24/7 services, iCare (R) is ready to help whenever help is required.

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With 24/7 services, iCare (R) is ready to help whenever help is required.

There is no question about the physical attributes of Apple hardware, while the UNIX-derived operating system has an unimpeachable security and reliability record.

More importantly, organizations that don’t provide employees with the flexibility to use their choice of IT platforms are missing out on great talent.

Be that as it may, the availability of support, management and integration services is always a question for any organization recognizing the necessity for appropriately mitigating technology risk.

Imagetext’s iCare (R) answers that question. With proven capabilities in integrating Apple with Microsoft and other environments, Imagetext’s iCare is an outsourced managed service that ensures your Apple environments – and more importantly, your Apple-loving people – get the devices they want with quality support that keeps technology working and your business running.

And at the end of the day, outsourcing non-core aspects of your work offers benefits including reduced cost, improved service and access to specialist expertise.

iCare (R) is backed by multiple specialists up to date with the latest in technology.

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iCare (R) is backed by multiple specialists up to date with the latest in technology.

Let’s take a closer look at the iCare advantages:

Most organizations have Microsoft experts in their Windows-dominated environments, or a Windows managed services provider on call. Accessing Apple expertise is potentially expensive, requiring training or perhaps adding a new expert to the team. As an outsourced service, Imagetext iCare (R) delivers all the help you need, at an affordable price and within a defined Service Level Agreement.

One clever person is great. A team of many clever people is far better. iCare (R) is backed by multiple specialists up to date with the latest. Even the thorniest of problems recedes rapidly when tackled by multiple smart and qualified nimble minds. Not to mention, as an Apple Service provider, iCare (R) also repair all Apple Hardware iPhones, iPads, and Macs all in-house to provide a secure chain of custody for any hardware repairs.

Imagetext iCare delivers all the help you need, at an affordable price and within a defined Service Level Agreement.

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Imagetext iCare delivers all the help you need, at an affordable price and within a defined Service Level Agreement.

Any dependency creates risk. Reliance on technology for getting things done has never been higher, and while Apple products offer an enviable track record of reliability, there is always the possibility of problems (some issues related to compatibility, integration or other problems outside of the devices themselves). With 24/7 services, iCare (R) is ready to help whenever help is required. And as a team, there’s no ‘key man dependency’ – that sinking feeling when the only specialist leaves or retires. With the largest team of Apple-certified engineers in New Zealand, that won’t happen with Imagetext.

Whatever your line of business – be that designing clothes, manufacturing products or delivering services, writing off half of your Monday to keep your computers running is less than ideal (even though IT does keep your business running). An iCare (R) contract means you’re concentrating on what you do – while Imagetext takes care of the IT stuff, whether it be hardware support, OS and patch management or network integration

In short, if you’ve always wanted to go Apple but haven’t had the backing to do it, Imagetext makes it possible. Backed by an iCare (R) contract, those staff members longing for Apple at work are kept happy – while you get the confidence that productivity won’t be compromised. With flexible SLAs designed for your requirements, whether your organization is large or small, and whether you need onsite or remote, basic or premium, proactive or reactive, Imagetext-iCare (R) is ready to cover it all.

Want to know more? Check out Imagetext and iCare.